INTERNATIONAL DELIVERY

WE THINK WE HAVE EVERYTHING COVERED BELOW ABOUT INTERNATIONAL DELIVERY BUT IF THERE'S ANYTHING ELSE YOU NEED TO KNOW THEN JUST DROP US A LINE AT info@tumbleandhide.com


EUROPE

£10

  • Delivered by Fedex/DHL/UPS/Royal Mail
  • Delivery between 2 - 14 days
  • Excludes Russia

REST OF THE WORLD

£20

  • Delivered by Fedex/DHL/UPS/Royal Mail
  • Delivery between 4 - 21 days
  • Customs & Duty May Apply

COURIERS

WE USE THE BELOW COURIERS FOR OUR INTERNATIONAL DELIVERY SERVICES. DUE TO HOW RATES CHANGE WE WON'T KNOW WHICH ONE WE WILL USE UNTIL WE SHIP THE ORDER. YOU WILL RECEIVE A DISPATCH CONFIRMATION WITH THE COURIER NAME AND TRACKING.

FedEx

http://www.fedex.com

ups

http://www.ups.com

royal mail

http://www.royalmail.com/track-your-item

what countries do you ship to?

EUROPE

Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Gibraltar, Greece, Greenland, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland

REST OF THE WORLD

NORTH AMERICA

United States, Canada, Mexico

SOUTH AMERICA

Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Falkland Islands, French Guiana, Guyana, Netherland Antilles, Paraguay, Peru, Suriname, Uruguay, Venezuela

OCEANIC & ASIA

Australia, New Zealand, Singapore, Hong Kong, China, Japan, Thailand, Indonesia, Malaysia

OTHER COUNTRIES

Iceland, Finland, South Africa, Cape Verde, Israel

how much is international delivery?

EUROPE                               £10

REST OF THE WORLD         £20

WHAT ABOUT CUSTOMS DUTY?

All orders are dispatched from the United Kingom.

Deliveries made to customers outside of the United Kingdom could be liable for Taxes, Duties, Clearance Charges, etc.

It is advised that international customers check the applicable requirements before placing an order.

WHEN WILL MY ORDER BE DISPATCHED?

All orders need to placed by 3PM for SAME DAY dispatch

Orders placed after 3PM will be dispatched the NEXT WORKING DAY

Orders placed after 3PM on a FRIDAY will be dispatched on MONDAY

BANK HOLIDAYS

Orders placed after 3PM on the Friday of a Bank Holiday weekend will be dispatched the NEXT WORKING DAY after the Bank Holiday

ORDERS PLACED ON A SATURDAY OR SUNDAY WILL BE DISPATCHED THE NEXT WORKING DAY

WHEN WILL MY ORDER BE DELIVERED?

For International orders we can't give guarantees for timed delivery, however please follow the below for a rough estimate

EUROPE

2 - 8 days

NORTH AMERICA

2 - 12 days

OCEANIC & ASIA

4 - 14 days

OTHER COUNTRIES

2 - 14 days

HOW WILL MY ORDER BE DELIVERED?

For International orders we use a variety of different couriers depending on location, order value amongst other things. Orders £25 and under will be sent via ROYAL MAIL.

We use the following couriers;

FEDEX

UPS

DHL

ROYAL MAIL

WILL MY ORDER REQUIRE A SIGNATURE?

All orders will require a signature.

If you are not in then the courier will contact you with instructions on how to collect or re-arrange your delivery. We always recommend getting your order delivered to an address such as work where someone will be there to receive it.

UNFORTUNATELY WE ARE NOT ABLE TO ACCEPT REQUESTS FOR DELIVERIES TO SAFE PLACES. WE WANT TO OFFER FULL TRACKABILITY FOR YOUR AND OUR PEACE OF MIND.

will i receive a dispatch notification?

Once your order is dispatched you will receive a dispatch confirmation by email.

This email will contain your tracking number (if applicable) and a link to track your parcel.

In some cases the tracking link may not show until a few hours after the confirmation as it has to arrive into the Carrier's system

MY ORDER HASN'T BEEN DELIVERED?

If your order hasn't been delivered it is always worth tracking it using the link in your dispatch confirmation (if applicable) to see what the status is.

Please contact us immediately at OR fill in the below form

info@tumbleandhide.com

...if there is a problem or if you don't receive your parcel.

Message sent, thanks!

Submit

do you SHIP to RUSSIA?

Unfortunately we can't deliver directly to Russia.

There is a company called ALFA PARCEL who can arrange deliveries to Russia. Their website is;

ALFAPARCEL.COM

You must contact them before placing your order.

We have no affiliation with Alfaparcel.com and as such have no liabilities for the service that they provide.

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